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Job Title: Operations Executive
Qualification: MBA/B.Sc/B.Com
Location: Bhubaneswar
Employment Type: Full-Time
Experience: 2+ Years
About the Role
We are looking for a proactive, organized, and result-oriented Operations Executive to join our fast-growing home services platform. In this role, you will be the bridge between our customers and our network of service professionals. You will drive day-to-day service delivery, handle inbound inquiries, convert leads into confirmed bookings, and ensure every home service job is executed smoothly and on time.
Key Responsibilities
Lead Management & Conversion: Handle incoming customer inquiries via calls and digital channels, understand requirements, and convert leads into confirmed service bookings.
Partner Network Coordination: Manage daily allocation of jobs to service partners/technicians, ensuring optimal scheduling, location coverage, and timely arrival.
End-to-End Service Tracking: Monitor ongoing bookings from confirmation to completion, ensuring strict adherence to turnaround times and service standards.
Customer & Partner Communication: Maintain clear, prompt communication with customers and service partners regarding booking status, updates, and schedule changes.
Issue Resolution: Handle ground-level escalations, scheduling conflicts, or customer grievances quickly to ensure a high-quality service experience.
Daily Reporting & Documentation: Track daily calls, conversion rates, completed jobs, and partner performance metrics using Excel and internal operational dashboards.
Required Skills & Qualifications
Experience: 2+ years of relevant experience in operations, telesales, customer support, or vendor coordination (experience in home services, logistics, or on-demand platforms preferred).
Communication Skills: Strong verbal communication skills in Odia and Hindi (English is a plus), with an engaging phone presence.
Multi-Tasking: Ability to juggle multiple incoming requests, coordinate partner schedules, and manage real-time operational issues under pressure.
Technical Proficiency: Working knowledge of MS Excel / Google Sheets for data entry, reporting, and daily tracking.
Problem-Solving Mindset: Resourceful and quick to resolve ground-level bottlenecks with a customer-first attitude.
How to Apply
Interested candidates can call directly send their updated CV to email id- info@apniseva.com.
Phone / WhatsApp: +91 9937858815
Location: Bhubaneswar
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Job Title: Sales and Operations Executive
Qualification: MBA/B.Sc/B.Com
Location: Bhubaneswar
Employment Type: Full-Time
Experience: 2+ Years
Role Overview
As a Sales and Operations Executive, you will own the critical intersection between customer demand and field execution. You will be responsible for converting incoming service leads into confirmed bookings, cross-selling high-value maintenance plans, and coordinating directly with our network of service professionals to guarantee timely, five-star job fulfillment.
Key Responsibilities
Lead Conversion & Sales: Respond promptly to customer inquiries across phone, WhatsApp, and the app; identify their specific home service needs, pitch relevant service packages, and convert inquiries into paid bookings.
Upselling & Cross-Selling: Educate customers on bundled service offerings (e.g., annual maintenance contracts, appliance checkups, deep cleaning add-ons) to increase average ticket value.
Partner Allocation & Dispatch: Coordinate with verified field technicians and service professionals to match bookings based on service type, locality, and real-time availability.
End-to-End Fulfillment Tracking: Monitor job status from scheduling to completion, ensuring technicians arrive on time and complete work according to quality standards.
Customer Support & Issue Resolution: Serve as the primary contact for customer queries, rescheduling requests, pricing questions, or service quality disputes, resolving escalations swiftly.
Payment Reconciliation: Track job completion, verify on-site payments (cash/UPI), update collection records, and reconcile partner payout details.
Performance & Data Logging: Maintain daily operational records in MS Excel or CRM software, tracking lead-to-booking conversion rates, repeat booking frequency, and service completion SLAs.
Required Qualifications & Skills
Experience: 1–3 years of experience in tele-sales, customer operations, or field service coordination (prior experience in home services, logistics, or on-demand aggregators is a plus).
Communication: Exceptional phone etiquette and verbal communication skills; ability to engage customers persuasively and manage ground-level technicians with authority and empathy.
Technical Proficiency: Hands-on experience with MS Excel / Google Sheets (tracking sheets, pivot tables, filters) and lead-tracking CRM tools.
Multitasking & Agility: Strong ability to juggle inbound customer calls while managing live technician dispatches in a dynamic, high-volume environment.
How to Apply
Interested candidates can call directly send their updated CV to email id- info@apniseva.com.
Phone / WhatsApp: +91 9937858815
Location: Bhubaneswar
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Job Title: Operations Manager
Qualification: MBA
Location: Rourkela, Odisha
Industry: On-Demand Home Services
Employment Type: Full-Time
Role Overview
We are looking for an energetic and process-driven Operations Manager to lead and scale our home service operations in Rourkela. In this role, you will be responsible for end-to-end city fulfillment: expanding and managing our network of skilled service professionals (technicians, electricians, plumbers, cleaning crews), managing the local operations team, ensuring strict service quality standards, and driving customer satisfaction across all service verticals.
Key Responsibilities
City-Level Operations & Delivery: Own daily fulfillment, job allocation, and completion rates across Rourkela, maintaining strict turnaround times (TAT) and high service quality standards.
Partner Onboarding & Network Expansion: Identify, verify, recruit, and onboard skilled technicians and service professionals across key neighborhoods (Civil Township, Chhend, Koel Nagar, Panposh, Udit Nagar, Steel Township sectors, etc.).
Partner Training & Engagement: Conduct regular grooming, technical standards, customer etiquette, and safety protocol training for service partners; track partner retention and resolve grievances promptly.
Team Supervision: Guide and monitor local Operations Executives and customer support agents, establishing daily dispatch targets, lead follow-ups, and booking conversion benchmarks.
Quality Assurance & Escalations: Perform spot audits, review customer ratings/feedback, and step in personally to resolve high-priority escalations or disputed service jobs.
Payout & Financial Governance: Monitor cash/online payment collections, manage material cost validations, and ensure accurate, dispute-free weekly/bi-weekly partner payout settlements.
Growth & Demand-Supply Matching: Work alongside the marketing team to forecast demand spikes (festivals, summer appliance maintenance), proactively building partner capacity to prevent supply deficits.
Performance Reporting: Track core city operational metrics (booking fulfillment %, cancellations, repeat booking rate, partner churn, CSAT) using Excel/dashboards and submit weekly reports to leadership.
Required Skills & Qualifications
Experience: 3–6 years of operations management experience in on-demand services, logistics/hyperlocal delivery, facilities management, or e-commerce city operations.
Local Market Knowledge: Strong familiarity with Rourkela’s geography, commercial hubs, residential clusters, and local trade networks.
Team Leadership: Proven track record of managing both desk-based operational executives and ground-level blue-collar/technician workforces.
Language Proficiency: Fluent in Odia, Hindi, and working knowledge of English.
Data & Problem-Solving Skills: Proficient with MS Excel / Google Sheets (pivot tables, data lookups, operational reports) and operational dispatch systems/CRMs.
Mobility: Willingness to travel across Rourkela for field visits, quality audits, partner tie-ups, and partner meetings.
How to Apply
Interested candidates can call directly send their updated CV to email id- info@apniseva.com.
Phone / WhatsApp: +91 9937858815
Location: Rourkela, Odisha
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Job Title: Beautician / Salon-at-Home Professional
Location: Rourkela, Odisha
Industry: Home Services / Salon-at-Home
Employment Type: Full-Time / Partner (Commission + Fixed Model)
Gender Preference: Female (due to female-to-female service standards)
Role Overview
We are hiring skilled and customer-focused Beauticians to provide salon and grooming services directly at clients' doorsteps across Rourkela. In this role, you will travel to customers' homes, deliver treatments with high hygiene standards, and represent our brand with professionalism and warmth.
Key Responsibilities
Home Service Delivery: Travel to client residences across key neighborhoods in Rourkela (Civil Township, Chhend, Koel Nagar, Udit Nagar, Panposh, Steel Township, etc.) to deliver pre-booked salon services on time.
Skin & Facial Treatments: Perform clean-ups, d-tan treatments, bleaches, organic/medicated facials, and skin consultations based on client skin types.
Hair Removal: Execute hygienic waxing (Rica, honey, roll-on) and precision threading with minimal client discomfort.
Hands & Feet Care: Provide standard and luxury manicures, pedicures, cut-and-file, nail polishing, and foot massage services.
Hygiene & Sanitation: Adhere to safety protocols—use disposable sheets, sanitized instruments, clean aprons, and fresh gloves for every service booking.
Client Experience & Cross-Selling: Maintain a polite, respectful demeanor, provide post-treatment aftercare advice, and recommend relevant service packages or add-ons.
Kit & Product Maintenance: Keep beauty kits clean, organized, and adequately stocked with verified, unexpired branded products.
Required Skills & Qualifications
Experience: 1–3+ years of working experience in a reputed beauty parlor, salon, or salon-at-home aggregator.
Technical Training: Formal certification or diploma in Cosmetology/Beauty Culture from a recognized institute (preferred).
Communication: Polite, professional manners with fluency in Odia and Hindi (ability to understand client preferences clearly).
Mobility: Willingness to travel locally within Rourkela; having own two-wheeler with a valid driving license is a strong advantage.
Punctuality & Reliability: Strict adherence to appointment timings and booking schedules.
How to Apply
Interested candidates can call directly send their updated CV to email id- info@apniseva.com.
Phone / WhatsApp: +91 9937858815
Location: Rourkela, Odisha
